Excel-based Call Center Workforce Management (WFM) solution. Input AHT AHTC, Forecast of Track tickets, calls, and site visits and Resource availability. The system will summarise Resource Requirements against Resource Availability.

Key Features:

Task Management: Track tickets, calls, and site visits .
Agent Scheduling: Optimize your team's hours and availability for optimal performance.
Precise Capacity Planning: Forecast future needs and ensure adequate staffing.
Real-time Analytics: Monitor Average Handling Time (AHT), call volume, and agent productivity.
Flexible Customization: Tailor the template to your specific call center requirements.

Benefits:
Improved Customer Satisfaction: Reduce wait times and enhance service quality.
Optimized Resource Allocation: Ensure efficient staffing and minimize costs.
Data-Driven Decision Making: Make informed decisions based on real-time analytics.

✅𝙒𝙝𝙖𝙩'𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙚𝙙
1 Microsoft EXCEL Spreadsheet fully Accessible

✅𝙄𝙣𝙨𝙩𝙧𝙪𝙘𝙩𝙞𝙤𝙣𝙨
The Excel is not difficult to use, but I provide some basic instructions on how to use the Spreadsheet. 

✅𝙎𝙪𝙥𝙥𝙤𝙧𝙩
You get my full support with your purchase. I will provide you with my email address to enable you to contact me directly.

Key Features:

Project Configuration:

Start Date: Set the initial date for project commencement.
Year: Select the year in which the project will be initiated.
Work Weekend: Indicate whether weekends are to be planned for
Shift Length and Overheads : Define the standard duration of work shifts in hours.
Daily Average: Automatically calculates the average daily work hours based on shift length and frequency.

Resource Management:
Resource Types: Define different resource categories 
Resource Availability: Input the availability of each resource in terms of shift % per day.
Capacity Planning: The tool will calculate the total available resources and identify potential bottlenecks.